Now of course that’s a bit extreme, but Clive wanted to know, how do you deal with unhappy customers?
He was joined by good friends of the show, George from GM Joinery and Steve Gray from Steve Gray Gas Services for their thoughts and solutions.

Gray said: “We have all seen on social media the measures that drive people to do it. I can understand why they do it but you can’t go back and start taking things back. Once the things are on site at the customer, they in essence are the customer’s property. Communication is key in all of this. You have to run through with the customer and sort of know your customer’s expectations ad what work you will do. From this you sort of get the feel of what the customer is like, what they want etc. It’s always useful to draft everything in writing.”

A caller from Consta Ltd said: “You hear tradesmen more and more often these days getting ripped off by dodgy customers. If you have an airtight contract this should never happen?”

Duke added: “I guess it depends on what their gripe is? If it's just to get a discount then I'm not entertaining it. If it's a genuine fault, I'll deal with it.”

And Fred  the Bricklaying Supremo pointed out that: “Did you know there are video tutorials on YouTube showing how to scam your builder! I asked the monitoring team to remove them last year. Not sure they did?”

Another Lenny said: “It depends if it's your fault? If so, sort it. If they're making excuses to get a few quid off, then stuff them.”

George said: “It is part and parcel of the trade and regardless of the trade you are in you will at some point encounter customers who will say, I don’t like this or I don’t like that.”

For the full show, listen below.