He was joined by great friends of the show John Cruickshank from Crucikshank Plumbing & Heating and Dean Saxton from D Saxton Building Solutions for their thoughts.

Cruickshank said: “Most clients think that because you are a school drop out and muddled yourself into some trade then you are less educated and not trained enough. They sort of think old school if I may put it. In my industry, we are highly educated, highly trained and frankly we have some of the most intelligent people that I have ever met. In fact most of these intelligent people are in my trade, electrics, plastering and so on. The perception as I said is that they look down on you because you don’t sit in an office and have a shirt and a tie on and that’s what I would say.

“At this time of the year, me being a heating engineer, people are a bit cranky and edgy why are you here not and not yesterday? I was expecting you to come to me yesterday. They think they can belittle you in a way that’s my experience.”

A caller to the show Wazza said: “If I sense a customer doesn't respect me, which doesn't happen all that often, I up the estimate or decline the work. It's important to me.”

Another caller Ash from Ash and George, pointed out: “I give my customers respect at all times and I expect the same in return.”

And another Matthew Whitley said: “I’ve found most people ok who I work for never an issue!”

Saxton said: “It’s certainly something I used to worry about because you are going to someone’s house, it’s their life so of course you want respect because you want to win the job and you are going to part of their life for a relatively long time with the work I do.

“This entails looking smart, having a clean van as it gone from those days of having a white van and looking scruffy is no longer the case. A lot of people say your van is your office and your livelihood and it’s what you present to the customer on your first day of being there.”

For the full show, listen here.