Nearly 40,000 home maintenance and improvement complaints made in 2025

​​​​​​​The highest number of complaints was made about roofing, roof sealing and chimney repairs, standing at 7,854

New data shows that around 40,000 complaints (39,864) were made to Citizens Advice in England regarding home maintenance and improvements in 2025.  

The figures account for complaints which fall under the categories of ‘home maintenance and improvements’, ‘glazing products and installations’, as well as ‘floor coverings’. 

The data shows that complaints regarding roofing, roofing sealing and chimney repairs were the highest, totalling 7,854.  

Roofing complaints lead the way with over 80% more complaints than the second most common complaint type, which was for major renovations. This includes work to lofts, conversions and extensions, with 4,336 complaints lodged.  

In third place are window frames and doors (excluding electric garage doors), with 3,879 complaints.

Complaints regarding floor covering fittings saw the largest increase, up 181% from 59 in 2024 to 166 in 2025. 

Notably, Citizens Advice saw a 33% increase in complaints about plumbers and plumbing, rising to 2,986 in 2025 from 2,175 in 2024.

Glazing services saw the biggest reduction in complaints, cutting by over half, from 208 in 2024 to 103 in 2025. 

In the top five for the highest reduction in complaints was decorator services, with the percentage of complaints down by nearly a quarter (23%) in 2025.