Expectations vs. Reality
The Heating and Plumbing Show
Wednesday, 16 September 2026 - 20 minutes
Andy Cam and Todd Glister get into what happens when jobs, customers and plans don’t go quite the way you expected.From nightmare jobs and unexpected delays to unreliable subbies, broken-down vans and last-minute cancellations, they share some of the biggest curveballs they’ve faced on the tools - and how they’ve dealt with them.They discuss managing expectations, handling setbacks and keeping your cool when a straightforward job suddenly turns into a nightmare.Andy and Todd also put each other through some real-world trade scenarios - but how would you handle them?
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